Legal

PAIA Manual

Prepared in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 · Last updated 10 July 2026 · Version 1.0

What this is: South African law gives any person the right to request access to records held by a private company, where that record is needed to exercise or protect a right. This manual explains what records we hold and how to ask for them.

Important: the exemption has lapsed. The limited exemption that once relieved smaller private bodies from compiling a PAIA manual ended on 31 December 2021. Every private body in South Africa, regardless of size or turnover, must now have this manual available, must have a registered Information Officer, and must submit an annual PAIA report (a nil return is still required). See section 9 below.

1. Particulars of the private body

Registered name: VidaLufuno (Pty) Ltd
Registration number: 2023/682387/07
Trading as: Ventura Investment & Development Associates
Head of the body: Junior Lufuno Raophala (Founder)
Postal address: Postnet Suite 019, Private Bag X16, Craighall, Johannesburg, 2024, South Africa
Physical address: The company operates remotely and does not maintain business premises open to the public. Its address for correspondence and the service of documents is the postal address below.
Telephone: +44 7723 004987
Email: Ventura@Vidalufuno.com
Website: www.vidalufuno.com

2. Information Officer

Requests for access to records must be addressed to the Information Officer.

Information Officer

Name: Junior Lufuno Raophala
Capacity: Founder
Email: Ventura@Vidalufuno.com
Telephone: +44 7723 004987
Registered with the Regulator: Yes, 11 July 2026 · Registration No. 2026-061834

3. The Regulator's PAIA Guide

The Information Regulator has compiled a guide, in terms of section 10 of PAIA, on how to use the Act. Any person who wishes to exercise a right under PAIA may obtain it from the Regulator:

Information Regulator (South Africa)

Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Postal: P.O. Box 31533, Braamfontein, Johannesburg, 2017
PAIA queries: PAIAComplaints@inforegulator.org.za
Website: inforegulator.org.za

4. Records held by VidaLufuno (Pty) Ltd

The following categories of records are held. Listing a record here does not mean it will automatically be released (see section 7).

Subject	Categories of records
Company secretarial	Memorandum of Incorporation, CIPC registration documents, share register, director and shareholder records, minutes and resolutions
Financial	Annual financial statements, management accounts, ledgers, invoices, bank records, tax returns and SARS correspondence
Commercial	Contracts, engagement letters, proposals, non-disclosure agreements, correspondence with counterparties
Enquiries	Enquiries submitted through our website, including any documents voluntarily uploaded by the enquirer
Human resources	Employment contracts, personnel files, payroll records
Information technology	Website content, hosting records, server logs, backups
Compliance	This manual, privacy notice, data subject request records, PAIA request register

5. Records available in terms of other legislation

Certain records are accessible in terms of other laws, including:

Companies Act, 71 of 2008
Income Tax Act, 58 of 1962, and the Tax Administration Act, 28 of 2011
Value Added Tax Act, 89 of 1991
Basic Conditions of Employment Act, 75 of 1997
Protection of Personal Information Act, 4 of 2013

6. How to request access to a record

Complete Form 2 (Request for Access to Record of Private Body), available from the Regulator's website.
Send the completed form to the Information Officer at the address in section 2.
State clearly:
- which record you want, in enough detail for us to identify it;
- the form of access you want (inspection, copy, transcript);
- your postal or email address, and a contact telephone number;
- the right you are seeking to exercise or protect, and why the record is required for that purpose. This is a legal requirement for requests to private bodies, and a request that does not explain it will be refused;
- if you are making the request on behalf of someone else, proof of your authority.
Pay the applicable request fee (section 8).

We will decide on your request within 30 days of receiving it, and will notify you in writing. In limited circumstances this period may be extended by a further 30 days, in which case we will tell you why.

7. Grounds on which access may be refused

Access to a record must or may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA. These include:

protection of the privacy of a third party who is a natural person (s63);
protection of the commercial information of the company or a third party (s64 and s68);
protection of confidential information held about a third party (s65);
protection of the safety of individuals and of property (s66);
protection of records privileged from production in legal proceedings (s67);
protection of research information (s69);
where the request is manifestly frivolous or vexatious, or would involve a substantial and unreasonable diversion of resources (s45).

Access may nonetheless be granted where disclosure is in the public interest, as contemplated in section 70.

8. Fees

Two kinds of fee may apply, as prescribed by regulation under PAIA:

a request fee, payable when you lodge the request; and
an access fee, covering the cost of searching for, reproducing and preparing the record.

A requester who seeks access to a record containing their own personal information is not required to pay a request fee.

We apply the fees prescribed in the PAIA Regulations, as amended from time to time. The current prescribed fees are published by the Information Regulator, and we will confirm the amount payable in writing before proceeding.

9. Processing of personal information (POPIA)

PAIA manuals must now also describe how the body processes personal information.

Item	Detail
Purpose of processing	To assess and respond to business enquiries; to administer the company; to comply with legal obligations
Categories of data subjects	Enquirers and prospective counterparties; directors and shareholders; employees and contractors; suppliers
Categories of personal information	Names, contact details, organisation, correspondence, documents voluntarily supplied; employment and financial records where applicable
Recipients	Our hosting and email providers; professional advisers; regulators where legally required
Cross-border transfers	Yes, hosting and email infrastructure may be located outside South Africa. See our Privacy Notice.
Security safeguards	HTTPS transport encryption, access control, reputable providers. See our Privacy Notice.

A data subject may object to processing, or request correction or deletion of their personal information, using Form 1 or Form 2 prescribed under POPIA, sent to the Information Officer.

10. Remedies

There is no internal appeal procedure against a decision of the head of a private body.

If your request is refused, or we fail to respond within the prescribed period, you may:

lodge a complaint with the Information Regulator using Form 5, within 180 days; or
apply to a court for appropriate relief, in terms of section 78 of PAIA.

11. Availability of this manual

This manual is available:

on this website, free of charge, at www.vidalufuno.com/paia.html;
at our principal place of business, for inspection during normal business hours;
on request by email to Ventura@Vidalufuno.com;
to the Information Regulator, on request.

We review this manual at least annually.

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